Privacy Policy

Last updated: May 13, 2026

At Voiceup ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we handle information when you use our website, applications, and related voice and AI services (collectively, the "Services").

1. Information we collect

We collect information to provide better services to all our users. The types of information we collect include:

Account Information: When you register, we collect your name, email address, and account preferences.
Billing Information: Payments are processed by our third-party partners (like Paddle). We do not store your full credit card details. We only receive confirmation of payment and limited billing details.
Usage Data: We collect information about how you interact with our Services, including IP addresses, browser types, device information, and pages visited.
User Content: We process the text and audio you submit to our Services (such as text for TTS or audio for voice cloning) to generate the requested output.

2. How we use your information

We use the collected data for various purposes:

To provide, maintain, and improve our Services.
To process your transactions and manage your subscription.
To communicate with you, including sending technical notices, updates, and support messages.
To monitor and analyze usage patterns and trends.
To detect, prevent, and address technical issues or fraudulent activity.

3. Data Processing and AI

Our Services involve AI-driven processing of voice and text data. We use this data strictly to provide the features you request. We do not use your private voice recordings or custom models to train our general AI models without your explicit consent.

4. Sharing of Information

We do not sell your personal information. We may share data with:

Service Providers: Third-party vendors who help us with hosting, analytics, payment processing, and customer support.
Legal Compliance: If required by law, we may disclose your information to comply with legal obligations or protect our rights.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you with the Services. We may also retain certain data to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal data. You can manage your account settings or contact us at support@voiceups.com for assistance.

7. Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure. For more details, see our Security page.

8. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@voiceups.com.