Refund Policy

Last updated: May 13, 2026

Thank you for choosing Voiceup. We strive to provide the best AI voice and text-to-speech services. Please read our refund policy carefully before making a purchase.

1. General Refund Policy

At Voiceup, we offer both free and paid plans. We encourage users to try our free version to evaluate our services before upgrading to a paid subscription. Generally, all fees paid to Voiceup are non-refundable, except as required by law or as specifically stated below.

2. Subscription Refunds

Subscriptions are billed in advance on a monthly or annual basis. We do not provide refunds or credits for any partial subscription periods or unused credits within a subscription period.

3. Usage-Based Credits

Credits purchased for specific services (such as characters or minutes) are non-refundable once they have been added to your account. Credits do not have a cash value and cannot be exchanged for currency.

4. Exceptions

We may consider refund requests on a case-by-case basis in the following circumstances:

• Technical Issues: If a technical error on our part prevented you from using the Services and we are unable to resolve it within a reasonable timeframe.
• Duplicate Billing: If you were accidentally charged twice for the same service.
• Legal Requirements: If the law in your jurisdiction requires a refund (e.g., cooling-off periods in certain countries).

5. How to Request a Refund

To request a refund, please contact our support team at support@voiceups.com within 14 days of the transaction. Please include your account email, the transaction date, and the reason for your request. We will review your request and get back to you within 5-7 business days.

6. Policy Changes

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last updated" date.

7. Contact Us

If you have any questions about our Refund Policy, please reach out to us at support@voiceups.com.